"I'm stuck in a new plan and I have a stomachache." The creator of the popular show "on the run" said The active use of "pattern" in Planning

The "new learning" obtained under the role of the horizontal supervision department.

Mr. Koichiro Ozaokawa (hereinafter referred to as Ozaokawa): let's go back to my career. After working at Yahoo, I went to KDDI this time.

Mr. Guoyou Shang (hereinafter referred to as Guoyou): yes. KDDI enters as the head of CX throughout the company. CX is an acronym for customer experience, but KDDI's Internet department, media, call center and au store are all like this. "the real contact point with customers" is quality management. I entered this position.

Even if there are corresponding practical results in the TV world or the Internet Yahoo world, KDDI will also allow the heads of departments to carry out horizontal activities in a horizontal and horizontal way. The department heads who work together are all seniors between the ages of 10 and 15. There is no cross-overview, but also got a different "new learning" place.

Ozaokawa: in the questions received by the audience in advance, there was such a question: "is there any difference in the way you think when you plan alone and when you plan as a team?" The so-called horizontal string, I think there must be a sense of oneness in the team. I would also like to ask Mr. Takase, is there any difference between one person's plan and the team's plan? Let's start with the friends of the country.